This Privacy Policy explains what personal data jetwan collects from players, how it is used, who it may be shared with, and the rights you hold over your own information. Your privacy is a core commitment at jetwan.net.
Six core principles that define how jetwan handles your personal information. Full details are in the policy sections below.
jetwan collects only the personal data that is strictly necessary to operate your account, process payments, verify your identity, and comply with applicable legal obligations. We do not collect data for the sake of it, and we do not ask for information beyond what is required.
All data transmitted between your device and jetwan.net is protected by 256-bit SSL/TLS encryption — the same standard used by international banks and financial institutions. Your payment details, login credentials, and personal information are never transmitted in plain text.
jetwan does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data belongs to you. The only parties who may access it are those directly involved in operating and securing the jetwan Platform.
You have the right to access the personal data jetwan holds about you, request corrections, ask for deletion where applicable, and object to certain forms of processing. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request.
jetwan uses cookies and similar tracking technologies strictly for platform functionality, security, and — where you have given consent — to improve your browsing experience. We do not use third-party advertising cookies or behavioural targeting networks. You can manage your cookie preferences at any time.
jetwan retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data is typically retained for a period of five years following account closure to satisfy our legal and regulatory obligations, after which it is securely deleted.
This Privacy Policy ("Policy") describes how jetwan ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the jetwan website at jetwan.net ("the Platform"). It applies to all personal data processed in connection with your registration, account management, gaming activity, financial transactions, and communications with our support team.
jetwan is committed to handling your personal data responsibly and transparently. This Policy has been drafted in accordance with internationally recognised privacy principles and is designed to give you a clear understanding of how your information is treated at every stage of your relationship with the Platform.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and jetwan. In the event of any conflict between this Policy and any other document, this Policy shall govern matters relating specifically to personal data.
When you register an account, use the Platform, or contact our support team, you provide us with certain personal data directly. This includes:
When you access jetwan.net, certain technical data is collected automatically by our systems:
In certain circumstances, jetwan may receive personal data about you from third parties, including:
| Category | Examples | Source |
|---|---|---|
| Identity | Name, date of birth, national ID | You / KYC provider |
| Contact | Mobile number, email, address | You |
| Financial | bKash / Nagad / Rocket account reference, transaction history | You / Payment processors |
| Technical | IP address, device type, browser | Automatic collection |
| Behavioural | Pages visited, games played, session length | Automatic collection |
| Communications | Support chat transcripts, email content | You |
| Verification | Passport scan, ID card image | You / KYC provider |
jetwan uses the personal data it collects for the following purposes:
jetwan processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose:
jetwan does not sell or rent your personal data to any third party. We may share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
Where jetwan shares personal data with third-party service providers, we require those providers to sign data processing agreements that bind them to handle your data only as instructed by jetwan, to implement appropriate technical and organisational security measures, and to not use your data for their own independent purposes.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and session preferences — making your next visit easier and the Platform more useful to you.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, load balancing, security tokens | Session |
| Functional | Remember language preferences, game display settings | 30 days |
| Analytical | Aggregate usage statistics to improve platform performance | 90 days |
| Security | Fraud detection, bot prevention, suspicious activity monitoring | Session / 7 days |
You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent the Platform from functioning correctly and may cause you to be logged out of your account. Disabling analytical or functional cookies will not prevent you from using the Platform but may affect the quality of your experience.
jetwan does not use third-party advertising cookies, retargeting pixels, or behavioural profiling networks on its Platform.
jetwan takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While jetwan employs industry-standard security practices, no system can guarantee absolute security. You are also responsible for protecting your own account credentials. If you suspect that your account has been compromised, you must contact our support team immediately at [email protected].
jetwan retains personal data for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | Legal and regulatory obligation |
| Financial transaction records | 7 years after transaction date | Anti-money-laundering compliance |
| KYC verification documents | 5 years after account closure | Legal obligation |
| Support communications | 3 years after last interaction | Dispute resolution and service improvement |
| Technical / usage logs | 12 months | Security and fraud detection |
| Marketing consent records | Until consent is withdrawn | Consent management |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised and aggregated data (which cannot be used to identify any individual) may be retained indefinitely for analytical and reporting purposes.
Subject to applicable law, you have the following rights in relation to your personal data held by jetwan:
To exercise any of the above rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and a clear description of your request. jetwan will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.
jetwan may need to verify your identity before acting on a rights request. This is to ensure that your personal data is not disclosed to any unauthorised person. We will ask for information that is proportionate to the sensitivity of the request.
jetwan is strictly an adult platform. Players must be 18 years of age or older to register and use the Platform. jetwan does not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a person under 18, we will promptly close the associated account, delete all personal data relating to that account, and return any deposits in accordance with our standard verification procedures.
If you are a parent or guardian and believe that your child has registered on the Platform, please contact us immediately at [email protected] so that we can take the necessary steps without delay.
jetwan operates as an internationally licensed platform. In the course of providing services to players based primarily in Bangladesh, it may be necessary to transfer personal data to servers or service providers located in other countries. Where such transfers occur, jetwan ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
Safeguards for international transfers may include standard contractual clauses approved by relevant regulatory authorities, binding corporate rules, or transfers to jurisdictions that have been assessed as providing an adequate level of data protection. If you would like further information about the specific safeguards applied to any international transfer of your data, please contact us at [email protected].
jetwan may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform services. Where a material change is made, we will provide notice via a prominent banner on jetwan.net or via email to your registered address, prior to the change taking effect.
The date at the top of this Policy reflects when it was last revised. We encourage you to review this Policy periodically to stay informed about how jetwan protects your personal data. Your continued use of the Platform following notification of any update constitutes your acceptance of the revised Policy.
The most current version of this Privacy Policy will always be accessible at jetwan.net/privacy-policy. Previous versions are available upon request by contacting [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jetwan handles your personal data, please contact our support team using the details below:
All formal legal correspondence, data subject access requests, and erasure requests should be directed to [email protected] with the appropriate subject line. jetwan is committed to resolving all privacy concerns fairly and transparently.
Now that you understand how jetwan protects your privacy, you can explore our full range of casino games, cricket betting, slots, and lottery — all in BDT with instant bKash and Nagad deposits. jetwan is for adults aged 18 and above only.