Gambling is entertainment — and jetwan is committed to keeping it that way. This page outlines every tool, resource, and policy in place to help Bangladeshi players enjoy the Platform responsibly and within their means.
Players must be 18 years of age or older to register, deposit, or play on jetwan. No exceptions. Age verification is mandatory before any withdrawal is processed.
The 18+ age restriction on jetwan is not just a platform rule — it reflects a core ethical commitment to protecting young people from the potential harms of gambling. In Bangladesh, as in most jurisdictions, gambling by persons under the age of 18 is considered harmful and irresponsible. jetwan enforces strict age verification procedures during the KYC process, and any account found to belong to an underage player will be closed immediately with all funds returned.
jetwan provides a range of practical tools and policies designed to keep gambling enjoyable, controlled, and within safe limits for every player on the Platform.
Set a daily, weekly, or monthly cap on how much you deposit into your jetwan account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Limits can be reduced immediately; increases take effect after a 72-hour cooling-off period to prevent impulsive decisions.
If you feel you need a complete break from gambling, jetwan offers self-exclusion options ranging from 30 days to permanent closure. During a self-exclusion period, your account is fully blocked — you cannot log in, deposit, or place bets. Any promotional communications are also suspended immediately.
Need a short break without fully closing your account? jetwan's time-out feature lets you pause all gaming activity for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot access the Platform, but your account and balance remain intact for when the period ends.
Loss limits allow you to set a maximum amount you are willing to lose within a defined time period. Once your net losses reach the limit you have set, the Platform will prevent further betting activity until the next period begins. This tool is particularly useful for players who prefer to budget their entertainment spend precisely.
jetwan provides players with access to detailed activity statements covering their deposit history, withdrawal history, net gaming results, and session durations. Reviewing your statement regularly is one of the most effective ways to stay aware of your gambling patterns and identify early signs of problematic behaviour.
Our support team is available around the clock, every day of the year. If you are concerned about your gambling habits or those of someone you know, do not hesitate to reach out. Our trained agents can guide you through activating any of the responsible gaming tools described on this page, or simply listen without judgement.
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to contact jetwan support or consider activating a self-exclusion or time-out period.
Problem gambling is a serious condition that can affect anyone, regardless of age, background, or how long they have been playing. It is characterised by an inability to control gambling impulses despite the negative consequences it brings to finances, relationships, and mental health.
Recognising the early signs is the first and most important step toward getting help. At jetwan, we treat responsible gaming not as a compliance checkbox but as a genuine duty of care to every player who trusts us with their entertainment.
The most effective way to manage gambling-related problems is early intervention. The longer problematic behaviour continues unchecked, the harder it becomes to address. If the self-assessment questions above have given you cause for concern, please act now rather than waiting.
If you are concerned about your gambling or need to activate a responsible gaming tool, contact our support team immediately. We are available 24 hours a day, 7 days a week.
Email us at: [email protected]
Please write "Responsible Gaming Request" in the subject line of your email. Our team will respond and take action as a priority case.
All responsible gaming tools on jetwan are free to use and can be activated by contacting our support team at any time. Here is a summary of each tool and what to expect.
Contact support to set a daily, weekly, or monthly deposit cap. The limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 72-hour waiting period for your protection.
Free InstantChoose a break period of 24 hours, 48 hours, 7 days, or 30 days. Your account is temporarily locked. Your balance, history, and account details remain unchanged and will be accessible once the period expires.
Free Active within 24hAvailable for periods of 30 days, 90 days, 180 days, 1 year, or permanently. During exclusion, your account is fully locked, all marketing is stopped, and you cannot register a new account on the Platform.
Free Up to PermanentRequest a full activity statement covering your deposits, withdrawals, game results, and session data for any period. Use this information to make informed decisions about your gambling habits going forward.
Free On RequestActivating any of our responsible gaming features is simple. Follow these steps to get protected as quickly as possible.
Email [email protected] with the subject line "Responsible Gaming Request". State clearly which tool you wish to activate and any relevant parameters (e.g., limit amount, exclusion duration).
Our support agent will verify your identity to ensure the request is coming from the account holder. This step protects you from unauthorised modifications to your account settings.
Once verified, the requested tool is applied to your account by our team. Deposit limits and self-exclusions take effect immediately or within the timeframe stated in the tool description above.
You will receive a written confirmation to your registered email address once the tool has been successfully activated. Keep this confirmation for your own records.
Responsible gaming starts with good habits. jetwan encourages every player to adopt the following practices as part of their regular gaming routine:
jetwan recognises that some players may be more vulnerable than others, including those experiencing financial hardship, mental health difficulties, or substance dependency. Our responsible gaming framework is designed to serve all players, with particular attention to those who may be at greater risk.
If you share a device with a family member who is under 18, we strongly recommend using device-level parental control software to prevent accidental or deliberate access to jetwan.net. A variety of free parental control tools are widely available for Android, iOS, and desktop devices.
Never share your jetwan login credentials with another person, including family members. Each account is intended for the sole use of the registered account holder. Shared accounts create a risk of underage access and make it impossible for our responsible gaming tools to function as intended for the actual player.
If you are worried that a family member or friend is gambling too much, encourage them to speak with the jetwan support team or to self-exclude. You can also contact our support team yourself to request that we flag the account for a welfare check, and our trained agents will follow up sensitively and confidentially.
Responsible gaming is everyone's responsibility. If you are confident that gambling is a source of fun and entertainment for you, explore everything jetwan has to offer — cricket betting, slots, lottery, and live casino — all with your safety tools ready to activate at any moment. Remember: 18+ only, play responsibly.